Shipping & Returns

SHIPPING WITHIN CANADA

Orders of +$150 enjoy FREE EXPEDITED SHIPPING. All other orders enjoy Expedited Shipping for a flat rate of $9.00 or XPRESSPOST Shipping for $20.49*(amount may vary for larger or heavier items. You will be contacted if additional shipping charges are required). 

SHIPPING TO USA

Order of +$150 enjoy FREE TRACKED PACKET SHIPPING. All other orders receive Tracked Packet Shipping for a flat rate of $15.00 or XPRESSPOST Shipping for $35.49* (amount may vary for larger or heavier items. You will be contacted if additional shipping charges are required). 


SHIPPING TO OTHER INTERNATIONAL DESTINATIONS 

Minimum shipping charge of $55.00 and will vary depending on the size, weight, and final destination of your order. Please contact us stating the items you would like to purchase and your mailing/billing address for a shipping quote. Sorry, no free shipping for international orders. 

ALL SHIPMENTS

All orders are the responsibility of the purchaser once they have been received by the Carrier. Indigo Bay is not responsible for loss or damage. All International customers are responsible for any duties/taxes/fees as charged by customs. Indigo Bay is not responsible for any additional charges that may be applied. 

RETURNS

Returns are available on regular priced items for orders placed from within Canada or the USA. Please contact us within 7 days of receiving your package. Items must be in unworn condition with all original tags attached and unmodified.  Shipping charges for returns or exchanges are the responsibility of the customer.


Sale items are final and not eligible for refund. International orders outside of the USA are final sale. 

To request a Return:
Email: shop@indigobaycanmore.com stating the reason for the return.
You will then be provided with the shipping address of where to send your package. 

Please note Indigo Bay is not responsible for any lost shipments. A tracking number and insurance is recommended.Shipping and handling fees are non-refundable. Flat rate shipping charges are deducted from refund amounts. Duties/taxes/fees charged on returned items from the USA will be deducted.